Reference

Terms and Conditions That Apply to Your luckytaya Account

These terms set out how your account works on luckytaya — what we expect, what you can expect from us, and how we handle payments through GCash, Maya, and InstaPay.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification conditionsAccount suspension and closurePhilippines-specific access conditions
luckytaya Terms and Conditions That Apply to Your luckytaya Account
HOW WE APPLY THIS

Account Security and Policy Practice

Identity Verification

Before any withdrawal is processed, we confirm that your GCash, Maya, or InstaPay account name matches your registered luckytaya name. This step protects your funds and meets our security obligations.

Data Handling

We collect account registration data, payment details, and session activity. This data is used to operate your account, process transactions, and meet legal requirements applicable in the Philippines.

Account Retention and Closure

Inactive accounts may be flagged after an extended period without login or transactions. We will contact you via your registered details before any closure action, and your balance remains accessible during that window.

Requesting Changes

To update your registered e-wallet number — whether GCash, Maya, or InstaPay — or to request account data correction, contact support through live chat or email with your account credentials ready for verification.

TERMS CONTACT

How to Reach Us About These Terms

Team online

Live Chat

Reach our support team directly through the live chat button in your account dashboard. Chat is the fastest path for questions about specific term clauses or account conditions.

Email Support

Send detailed queries — including disputes about withdrawal verification or account decisions — to our support email. We aim to acknowledge every message and follow up with a full response.

Account Help Centre

Your account settings page holds self-service options for reviewing consent records, updating e-wallet details like your GCash or Maya number, and checking account status.

Common Questions About These Terms

The luckytaya account terms apply the same way regardless of which e-wallet you use. GCash, Maya, and InstaPay each have their own provider terms that run alongside ours for the transaction itself.

We may suspend or permanently close your account. Any balance may be withheld pending investigation. We will contact you through your registered details to explain the action and what, if any, steps are available to you.

Yes. Contact support via live chat or email with your account details and a written request. We will process it subject to any legal retention obligations that require us to hold certain records for a defined period.

We send a notification to your registered account when terms are materially updated. Continuing to use the platform after that notification means you have accepted the revised version.

The same core terms apply across the platform, but access to specific games or features may be restricted depending on your location and whether local law in the Philippines permits it for eligible accounts.

Reach out to our support team via email with your account details and a clear description of the dispute. We review each case and respond with our position based on the terms that applied at the time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.